Site FAQs

  • Q:I had an account before, why can't I log in?
  • A: In an effort to improve our service and website, we've redesigned the site to have new and improved features, such as logging into your account to view order status, have multiple shipping addresses, change your password online, and subscribe to our newsletters. Since the site is new and improved, we ask that you take a moment to create a new account for yourself so that you can take advantage of these benefits.
  • Q: I am a current ViSalus Promotre trying to log in to my account. Why does it say that my email address is not on file?
  • A: If you are a current ViSalus Promoter looking to log into your Vi-Net virtual office, you can find that site located You will need your Promoter ID and password to log in.
  • Q: I don't have an email address. How do I place an order?
  • A: If you don't have an email address, feel free to call us (800-915-7709) and we will happily place your order over the phone. If you'd like to set up an email account, there are websites that offer free email services. (i.e.,,
  • Q: How can I track my shipment?
  • A: Log into your account and view your recent orders. Once orders are shipped, tracking numbers are typically available within 24 hours.
  • Q: My order has been marked as Pending for over a week. Has the order shipped?
  • A: Orders are usually marked as Pending for the first 24 hours after placement. If your order has been marked as Pending for an extended period of time, please call, chat or email our customer service department (800-915-7709).  If an order is marked as Processing, it has been sent to shipping and is awaiting update with a tracking number.

Life - Health - Prosperity

The Vitality Company™ is an Independent Promoter of ViSalus Products ID#774992 All orders pay a flat rate per order shipping fee starting at $6.00 for ground shipping. Shipping rates based on order total, not weight within the United States its territories and Canada. All prices are in US Dollars. ViSalus products are certified fresh, direct from the manufacturer with a guaranteed minimum 1 year shelf-life from the date of manufacture. PLEASE NOTE: All ViSalus products on our site are sold at Retail Pricing. To purchase at Wholesale/Promoter Price, you must: Join The Body By VI Challenge as a Preferred Customer or Enroll online as a Promoter/Distributor for US$49. Please feel free to call, click or email if you have questions. Product Questions or Information Call 800-915-7709 (Toll Free) 9am-8pm, 7-Days a Week.