Shipping Methods, Return Policies and Price Guarantee
Domestic Shipping within the Continental U.S.
All orders pay a per order shipping fee for standard UPS ground shipping within the continental U.S. and its territories, with a $6.00 minimum shipping charge based on the following scale:
|Order Total||Shipping Charge|
|$0.00 - $50.00||$6.00|
|$50.01 - $150.00||$10.00|
|$150.01 - $300.00||$14.00|
|$300.01 - $500.00||$19.00|
|$500.01 - $2500.00||$25.00|
We also offer expedited shipping methods (3 Day Select, 2nd Day Air, and Overnight), which are charged via weight and distance based on published UPS rates. Our shopping cart system will calculate the price automatically and give you the option of picking the most economical method of delivery.
International Shipping - Canada and Jamaica
We currently use a number of different carriers based on your location and shipping demands. For Canada - Canada Post or Purolator. Please allow 7-14 business days for delivery in Canada or Jamaica, depending on your location.
Tracking Your Package
If you have a tracking or delivery confirmation number, please use the tracking link provided on the bottom left side of the page under the Information header.
Here at The Vitality Company™ we have address correction software that will attempt to adjust your address so it is best recognized by postal carriers. This facilitates a quicker and more accurate delivery of your package.
If our address correction software does not recognize your address as provided, our customer service department will attempt to call or email you for any address adjustments that should be made. This most often occurs with military APO/FPO boxes or as a result of a missing apartment or suite number. If the address provided is not sufficient and the package is lost or returned, the customer will be responsible for all shipping charges.
If our customer service department does not receive a response within 2 weeks, we will send out your package with the address provided at the time of purchase.
Back Order Policy
While we attempt to stock every item we carry, a product may occasionally be on backorder with our suppliers. If any product in your order is out of stock, we will hold the order for up to 10 calendar days until the entire order can be shipped. After those 10 days, the available items will be shipped and the out of stock items that will be placed on back order. After at most 21 additional days, any back ordered items still out of stock will be refunded.
This policy does not apply to 2nd Day or Overnight shipping. If an item is out of stock for a 2nd Day or Overnight order, we will make every attempt to contact you for order adjustment immediately. Also, International orders may or may not be back ordered at our discretion.
Estimated Delivery Time
Orders are processed and shipped within 24 hours. Please allow 5-7 business days for your order to arrive after placing the order for budget shipping within the United States. Please allow 7-14 days for orders in Canada and Jamaica.
If there is a delay for any reason (such as an out of stock item), you will be notified by e-mail or phone.
We prefer to ship using UPS, however, your order may be shipped by another carrier. Providing us with only a PO Box or any other non-UPS address method does not guarantee a USPS shipment.
If you are in a particular hurry to receive your order, we do offer expedited services. We use UPS 3 Day Select, 2nd Day Air and UPS USA Overnight Service in in the Continental U.S.
All orders to APO/FPO addresses will be shipped via USPS Priority Mail.
3 Day Select, 2nd Day Air or Overnight Orders
If you need your order fast, we will do everything we can to accommodate your needs. After you submit your order, please call our toll free number (bottom of every page) to tell us of your special needs.
Shipping charges are automatically calculated by our shopping cart system.
All overnight orders received by 11:59PM EST will be shipped the next business day, via UPS. Orders received after 11:59PM Eastern Time Friday, Saturday, or on Sunday will be processed on Monday.
Please note that there is no weekend delivery, no delivery to P.O. Boxes or APO/FPO and no delivery to international addresses for overnight packages.
Orders shipped via UPS (Overnight, 2-day, and Ground) are delivered Monday through Friday only.
Orders shipped via USPS are delivered Monday through Saturday.
Alaska & Hawaii
Shipping to Alaska and Hawaii may require an additional two to four days.
If any items in your package were missing or damaged, please contact customer service within 30 days of the original shipment. Claims made more than 30 days after the shipment will not be granted. Claims made within 30 days will be investigated and approved or denied at our discretion.
We currently have customer service representatives available for order assistance in the following languages: English, Bulgarian, Russian, and Spanish.
Any claims of packages that were not received must be made within 30 days of the original shipment. Lost package claims on orders that were shipped and/or tracked as delivered by one of our carriers are not valid if made more than 30 days after the shipment. Claims made within 30 days will be investigated and approved or denied at our discretion.
Recycled and Natural Packaging
The Vitality Company™ recognizes the importance of shipping your items so that they arrive in perfect condition, and we use a variety of packaging materials to protect the products you've ordered. But we also care about the environment, as do many of our customers. We promise to package your order with the most ecological materials available. Don't be surprised if your order arrives in a reused box or with reused "stuffing" inside. We take special care to purchase packaging materials that are made from recycled materials and that are recyclable.
Virtually every Vitality Company™ order is shipped in a corrugated container composed of 25 to 30 percent post consumer recycled material. Once used, these containers are 100 percent recyclable for use in the manufacture of other paper products. Corrugated shipping containers are one of the most commonly accepted materials by either curbside recycling programs or at recycling centers nationwide.
Major Credit Cards
We accept Visa, MasterCard, Discover, and American Express credit cards.
We accept Fax orders. Just FAX your View Cart Contents page, and Confirmation Order Form page to: 855-915-7709 (Toll Free).
Personal or Business checks
Checks must be drawn in US funds payable to The Vitality Company™. Include a printed copy of the order confirmation email along with your money order and mail them here. Checks or money orders sent that do not include sufficient shipping charges will not be processed.
Send money through paypal to firstname.lastname@example.org All prices quoted within our site are in US funds. If you would like to get an exact conversion in your currency, please click here to use the currency converter.
"Retail Price" is the suggested retail price provided to us by our suppliers. We make no representation that a substantial number of these products have been sold or offered for sale at the list price. Actual retail prices in your area may be substantially different. Because we sell our merchandise over the Internet on an international basis, it is not possible to know if our merchandise is sold at list price in any particular location or at any particular time.
"You Save" reflects the difference between our price and the supplier-provided list price shown on our sites. Because the list price may be different than the actual retail prices in your area, you may not actually realize a savings of this amount and may want to make an exact comparison for yourself by checking the prices of other Internet or local retailers prior to making a purchase.
Here at The Vitality Company™, we are committed to offering quality products at discount prices. If you can find one of our products advertised at a lower price by another merchant, contact us and we will attempt to match or beat that price! You must be able to provide us with a phone number and/or web address of the product for verification purposes, and the merchant must have the item in stock. Our goal is to turn you into a lifetime customer, and we will make every attempt to satisfy your needs.
Product images are subject to change. We do not guarantee that the image of every product is the most up to date version of that product, as companies ocassionally change their product packaging.
Can't find the product you're looking for? We're constantly adding new products to our site, so if you have a product suggestion, we're happy to hear it! Contact our customer service department with the product name and manufacturer, and we'll look into it.
Please allow up to 30 days, or two billing cycles, from the date of request for the Billing Department to process your refund. Shipping charges will NOT be refunded for orders that have left our warehouse.
The Vitality Company stands behind all of its ViSalus product offerings and will accept a return of products that are not to our customer’s satisfaction including products which the customer cannot utilize due to medical reasons using the following guidelines:
Exchanges for the same product will be made for products that may have been damaged in transit.
Products which don’t meet our customer’s satisfaction can be returned within 30 days of delivery for a full refund less shipping and handling.
Returns of all product must be made within 30 days of delivery in order to receive a refund for the value of the saleable product returned.
Returns of all saleable products made more than 30 days from the delivery date will be eligible for product credit towards other ViSalus products and are subject to a 10% restocking fee.
Packages returned due to unsuccessful deliveries (i.e. 3 delivery attempts, customer moved, customer gave incorrect or incomplete address) will be subject to additional shipping and handling charges to have the product resent.
Packages refused on delivery, or returned to sender without prior approval will be subject to a 10% restocking fee. See "Return Procedure" below.
You are covered by this money back guarantee for a full 30 days from your date of delivery. Please call 1-800-915-7709 ext. 7, or email CustomerService@VitalityCo.com before returning your product.
A Return Pre-Authorization number is necessary for a return to be processed. Please contact The Vitality Company to obtain a Pre-Authorization Number. This number must be written on the outside of the box or on your invoice, that is to be sent back to The Vitality Company with the returned product in order for the return to be processed. If a package is returned without a Return Pre-Authorization Number, the information will be documented and the Customer will be required to call and provide further information as to why the package was returned. Unauthorized credits will not be issued when a packaged is returned.
Packages refused on delivery, or returned to sender without prior approval will be subject to a 10% restocking fee.
Return product to:
The Vitality Company™
Attn: Returns Dept.
2725 SW 91st Street
Gainesville, FL 32608
The Vitality Company™ is an Approved Independent Promoter of ViSalus products and the Body by Vi 90-Day Challenge, operated by ID 774992. We are NOT ViSalus.
If you are currently a Customer, Promoter or Distributor with ViSalus, or if you have an ID number, you will need to contact ViSalus directly @ 1-877-847-2587 (Toll Free) or via email: email@example.com. ViSalus is currently experiencing unusually long hold times due to increased demand. Please be patient, or contact them via email. Email response time from ViSalus is currently 24-72 hours.If you know your customer ID# or have a referring Promoter/Distributor ID#, you may also visit: www.MyVi.net to modify your Autoship, pending orders or account information.